IT maintenance, on a subscription.
We install updates on time, check backups, and monitor your workstations, servers, and network 24/7.
Most of our work happens proactively, before your team notices a problem.
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The role of preventive maintenance.
Most IT problems don’t appear out of nowhere. Storage that slowly fills up, an update postponed again and again, a backup left unchecked for months: that’s where most faults start. Maintenance means watching these things daily, so they’re handled quickly and efficiently. For context, at a 20-person company, a single hour of downtime costs roughly €300 in salary alone. The detailed math is in our dedicated guide.
We keep equipment under 24/7 monitoring, install the necessary updates, check backups, and spot signs of wear before they cause outages. Most of our work happens in the background.
Preventive maintenance is included in all our subscriptions. It isn’t billed as an extra, because it’s exactly what keeps overall costs low. The more effectively we prevent, the less we need emergency interventions. Here, our goal lines up perfectly with yours.
For clarity: maintenance is the daily layer of the service, while the full managed service also includes user support alongside detailed infrastructure administration. You don’t have to choose between them; you just decide how much of the IT department you want to hand to us.
What the IT maintenance subscription includes
We step in before there’s any impact.
Your workstations, servers, and network send us reports around the clock. Whether it’s a full disk, a stopped service, or a certificate about to expire, the alerts reach us right away, before they affect the business.
Systems kept current.
We install system and application updates on time, following a well-defined plan. We proactively manage the causes that can lead to failures: we keep drivers and firmware up to date, and we monitor licenses before they expire.
Backups run and verified.
Backups run on the set schedule, and we validate their integrity with test restores. An untested copy isn’t a safe backup. Keeping a copy separate from the main network is part of the same standard procedure.
Server and IT infrastructure maintenance
Servers and the network are the layer everything else depends on. If they go down, work stops across the company. So we keep them under 24/7 monitoring and maintain them as carefully as workstations: physical or virtual servers, Windows or Linux. We install updates and security patches at the operating-system level, verify backups, watch storage and disk health, and renew certificates and licenses before they expire.
We treat the surrounding infrastructure the same way: the network equipment, connections, and configurations that daily access depends on. Whether your servers are on-premise or in the cloud, maintenance stays the same discipline. We prevent problems before they can stop work, with interventions inside the deadlines set by contract.
What monitoring resolves in an ordinary month.
For a mid-sized company, a month without major incidents looks like this: we clean up or expand a few disks before they block work, restart a backup that stopped after an update, renew certificates and licenses before they expire, and update permissions for various applications.
Almost none of this is ever felt in the office. That’s exactly the point of maintenance. And for the problems that do need direct attention, the response time is clearly set out in the contract, ruling out the “we’ll come when we can” approach.
From €25 per user, per month.
One subscription for your company's ENTIRE IT (administration and unlimited interventions, licenses, email and cloud data, data security, even laptops and networking).
See subscriptions and pricingWhat the people who work with us say.
“Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.”
“We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.”
“What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.”
Frequently asked questions.
How is maintenance different from on-demand support?
With on-demand support, you pay every time something breaks, and you also bear the cost of the downtime. With maintenance, the cost is fixed and monthly. Our main interest is that your systems run flawlessly, and good prevention means fewer emergencies.
What does preventive maintenance include?
The subscription covers 24/7 monitoring of your equipment, system and application updates, backup checks, account and access-permission management, plus technical assistance when needed. All of it is included, whatever package you choose.
Does a small business need a service like this?
Yes. Small companies feel failures far more sharply, lacking in-house staff who can step in on the spot. That’s why our subscriptions start at €25 per user per month. Prevention always costs less than a full day of downtime.
Do we need to prepare anything before we start?
No. When we take over, we install the monitoring agent on your equipment and set up access without interrupting your work. The inventory and priorities are set after the audit, so the first month begins with a clear action plan.
What happens to problems that come up outside business hours?
Monitoring is continuous. Equipment sends reports 24/7, and many faults are fixed remotely, before the workday starts. Response times remain those set in the contract.
Do you cover servers, not just workstations?
Yes. We keep servers (physical or virtual, Windows or Linux), the network, and infrastructure equipment under monitoring and maintenance, just like workstations. We install updates and security patches, verify backups, and track disk health and capacity, whether your servers are on-premise or in the cloud.
What an hour of system downtime really costs you
How to calculate the cost of an hour of downtime, starting from a total cost of €2,500 per employee per month.
In-house IT, outsourced, or a hybrid model?
When an in-house IT hire is worth it, when an external provider is, and where the hybrid model costs the least.
The 12-point IT self-check
12 questions about your IT infrastructure, with a result broken down by category at the end.
Backup for business: what, how often, and where
What to back up, how often and where, plus the test that shows whether your backup actually works.
On-premise server or cloud? How to decide
How to choose between a server in the office and the cloud, starting from the way your team works.
“What sets HQ apart is the proactive approach — they help us catch problems early, before they become something serious.”
Find out the state of your IT infrastructure.
The free audit assesses your equipment, network, and backup systems. We show you exactly what works, what needs improvement, and what risks you’re exposed to. The report stays yours, whatever you decide.