IT maintenance, on a subscription.
We install updates on time, check backups, and monitor your workstations, servers, and network 24/7.
Most of our work happens proactively, before your team notices a problem.
The role of preventive maintenance.
Most IT problems don’t appear out of nowhere. Storage that slowly fills up, an update postponed again and again, a backup left unchecked for months: that’s where most faults start. Maintenance means watching these things daily, so they’re handled quickly and efficiently. For context, at a 20-person company, a single hour of downtime costs roughly €180 in salary alone. The detailed math is in our dedicated guide.
We keep equipment under 24/7 monitoring, install the necessary updates, check backups, and spot signs of wear before they cause outages. Most of our work happens in the background.
Preventive maintenance is included in all our subscriptions. It isn’t billed as an extra, because it’s exactly what keeps overall costs low. The more effectively we prevent, the less we need emergency interventions. Here, our goal lines up perfectly with yours.
For clarity: maintenance is the daily layer of the service, while full outsourcing also includes user support alongside detailed infrastructure administration. You don’t have to choose between them; you just decide how much of the IT department you want to hand to us.
We step in before there’s any impact.
Your workstations, servers, and network send us reports around the clock. Whether it’s a full disk, a stopped service, or a certificate about to expire, the alerts reach us right away, before they affect the business.
Systems kept current.
We install system and application updates on time and on a planned schedule. We also proactively manage the details that prevent failures: drivers, firmware, and licenses tracked carefully before they expire.
Backups run and verified.
Backups run on the set schedule, and we validate their integrity with test restores. An untested copy isn’t a safe backup. Keeping a copy separate from the main network is part of the same standard procedure.
What monitoring resolves in an ordinary month.
For a mid-sized company, a month without major incidents looks like this: we clean up or expand a few disks before they block work, restart a backup that stopped after an update, renew certificates and licenses before they expire, and update permissions for various applications.
Almost none of this is ever felt in the office. That’s exactly the point of maintenance. And for the problems that do need direct attention, the response time is clearly set out in the contract, ruling out the “we’ll come when we can” approach.
Frequently asked questions.
How is maintenance different from on-demand support?
With on-demand support, you pay every time something breaks, and you also bear the cost of the downtime. With maintenance, the cost is fixed and monthly. Our main interest is that your systems run flawlessly: good prevention means fewer emergencies.
What does preventive maintenance include?
The subscription covers 24/7 monitoring of your equipment, system and application updates, backup checks, account and access-permission management, plus technical assistance when needed. All of it is included, whatever package you choose.
Does a small business need a service like this?
Small companies feel failures far more sharply, lacking in-house staff who can fix the problem on the spot. That’s why our subscriptions start at €25 per user per month. Prevention always costs less than a full day of downtime.
Do we need to prepare anything before we start?
No. When we take over, we install the monitoring agent on your equipment and set up access without interrupting your work. The inventory and priorities are set after the audit, so the first month begins with a clear action plan.
What happens to problems that come up outside business hours?
Monitoring is continuous. Equipment sends reports 24/7, and many potential faults are fixed remotely, before the workday starts. Response times stay true to the contract terms.
“What sets HQ apart is the proactive approach — they help us catch problems early, before they become something serious.”
Find out the state of your IT infrastructure.
The free audit assesses your equipment, network, and backup systems. We’ll show you exactly what works, what needs improvement, and what risks you’re exposed to. Based on that report, we’ll decide the next steps together.