IT subscriptions for companies.
You pay monthly, per user, and choose the right package for each member of your team.
If you’re not sure of the optimal setup for your company, you can request a free audit.
What it includes and what it costs.
The subscription is billed monthly, per user. The operational base stays the same whatever the package: unlimited interventions, a response time of one hour at most for critical incidents, and 24/7 monitoring for every device.
The difference between packages is the working tools assigned to each employee, from cloud email and collaboration to the locally installed Office suite and advanced security features. You give each team member exactly the package they need, and the overall cost stays predictable: the invoice is fixed every month, whatever the volume of interventions.
By comparison, the traditional pay-per-incident model offers neither budget predictability nor contractual response guarantees.
Prices assume a 12-month commitment. All prices exclude VAT.
The operational base is in every package.
We keep your team working and your equipment running at its best.
- Unlimited interventions, on-site and remote
- Maximum response time 1h / 4h
- Hardware + software service and administration
- Technical support by email and phone
- Single point of contact
- IT audit and analysis
- Preventive and evolutive maintenance
- RMM tracking and monitoring system
Without Microsoft 365
Email, files, and online meetings, available from anywhere.
- Enterprise cloud email, 50 GB per user
- Cloud storage, 1 TB per user, 1 TB per company
- Intranet, file sharing and traceability
- Microsoft Office in the browser
- Video conferencing and chat (Microsoft Teams)
Includes Microsoft 365 Business Basic
Word, Excel, and Outlook, installed on every workstation.
- Microsoft Office desktop license
Includes Microsoft 365 Business Standard
Company devices and accounts, protected and monitored around the clock.
- Endpoint protection, Bitdefender GravityZone Business
- Windows upgrade licensePro
- Access control from any device
- Automatic detection and response to endpoint attacks
Includes Microsoft 365 Business Premium
Sensitive data leak prevention across your whole IT infrastructure.
- Windows upgrade licenseEnterprise
- Prevention of sensitive data leaks
Includes Microsoft 365 E3
Choose how many users on each package and see the monthly cost.
Compare packages — services and licenses included
| User Desk 25 € | Essentials 30 € | Office 35 € | Security 45 € | Enterprise 55 € | |
|---|---|---|---|---|---|
| Administration and support | |||||
| Unlimited interventions, on-site and remote, secured | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maximum response time, critical / standard incidents | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h |
| Microsoft hardware and software service | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support by email and phone | ✓ | ✓ | ✓ | ✓ | ✓ |
| Single point of contact for all IT vendors | ✓ | ✓ | ✓ | ✓ | ✓ |
| Management and organization | |||||
| IT audit and optimization analysis | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive and evolutive maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Equipment and service monitoring (RMM) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Work and collaboration | |||||
| Enterprise cloud email, 50 GB per user | — | ✓ | ✓ | ✓ | ✓ |
| Cloud storage, 1 TB per user, 1 TB per company | — | ✓ | ✓ | ✓ | ✓ |
| Intranet, file sharing and traceability | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office in the browser | — | ✓ | ✓ | ✓ | ✓ |
| Video conferencing and chat (Microsoft Teams) | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office desktop license | — | — | ✓ | ✓ | ✓ |
| Endpoint protection, Bitdefender GravityZone Business | — | — | — | ✓ | ✓ |
| Windows upgrade license | — | — | — | Pro | Enterprise |
| Security and data protection | |||||
| Access control from any device | — | — | — | ✓ | ✓ |
| Automatic detection and response to endpoint attacks | — | — | — | ✓ | ✓ |
| Prevention of sensitive data leaks | — | — | — | — | ✓ |
Infrastructure, priced per device.
Costs for servers, network equipment, or cloud backup don’t depend on the number of users, which is why they’re billed separately. You add to your package only the components your company actually needs.
What the people who work with us say.
“Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.”
“We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.”
“What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.”
Talk to a specialist.
Leave a name and an email and we'll get in touch to arrange the free audit. The report is yours to keep, whatever you decide.
We couldn’t send just now. Try again or write to us directly at sales@hqsolutions.ro.
Your request has reached us.
We’ll be in touch shortly.
Frequently asked questions.
What does “per user” mean?
A user is a team member whose account and equipment we administer. If you have ten employees on the Essentials package, the cost is ten times the €30 monthly rate. Servers and the rest of the infrastructure aren’t included in this calculation; they’re billed separately, per device.
Is a long-term contract required?
It isn’t mandatory. The prices shown apply to a 12-month commitment, but we also offer a no-minimum-term option, in which case the rates are 10% higher. All prices are quoted excluding VAT.
What isn’t included in the per-user subscription?
Infrastructure (servers, network equipment, cloud backup) is billed separately. The same applies to equipment we provide on a monthly subscription, such as laptops or printers.
Do response times differ between subscriptions?
No. The service-level agreement (SLA) is the same for every package: one hour at most for critical incidents and four hours at most for standard ones.
What does the IT service subscription cover?
The subscription covers administration and support for users and equipment, 24/7 monitoring of every managed device, preventive maintenance, the IT audit, and unlimited interventions, remote or on site. On top of that operational base, each package adds a Microsoft 365 layer, from email and cloud storage through to workstation protection.
Is there a subscription for IT support alone, without Microsoft licenses?
Yes. The User Desk package, at €25 per user per month, is exactly that: IT support and administration, without Microsoft 365. The other packages start from the same operational base and add the licenses on top, which is why you can give each employee the package they actually need.
Why you pay unexpected IT costs, and how to stop
Where unexpected IT invoices come from, and how to get to a monthly cost you can budget for.
What to ask your IT provider before you sign
The questions that separate a solid IT services contract from one that looks identical at first glance.
The first 30 days with a new IT provider
What happens in the first month of working together, and the standards you can check from day one.
Find the right subscription.
Not sure which package fits each person on your team? The free audit maps your current setup and recommends the right mix, with no obligation. And because all our prices are public, you can budget before we even talk.