IT Managed Services for your company.
For over 15 years, we’ve taken on the IT department role for companies across the country, with no hiring on your side: from user support and device, server, and network administration to licensing, email, and cloud data, with 24/7 monitoring, all through a single contract.
We handle the IT, and you focus on growing the company.
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What managed IT services include
Managed IT services mean getting everything an in-house IT department offers (specialists who respond promptly, monitored systems, problems solved) without the costly process of recruiting, training, and retaining staff. We become your department, and the responsibilities, costs, and response times (SLA) are set out clearly in a transparent contract.
In practice, it works like this: we administer the equipment and user accounts, monitor systems 24/7, and provide unlimited interventions (remote or on-site, as needed). We respond to critical incidents within one hour, and to standard ones within four. Daily maintenance, updates, backups, and prevention are the basis of our service. They’re included by default, not billed as extras.
We work with companies across the country. Remotely we cover any location, and for on-site work we come to your office or partner with local specialists, so you get the same level of support wherever you have offices.
The model works just as well for a company of 5 as for one of 100, because the cost is calculated per user. A small business gets exactly the same level of expertise as a large corporation, on a budget scaled in proportion.
Compared with a single in-house IT hire, the major advantages are cost and continuity. One specialist costs you as much per month as dozens of subscriptions, needs vacation, and may eventually resign, taking the passwords and the infrastructure’s history with them. An external team doesn’t disappear overnight, and everything about your network is strictly documented, not kept only in one person’s memory. And if you already have someone on IT, we work together well: we take on the daily routine and monitoring, freeing them for internal projects.
What becomes our responsibility
IT support for your team.
A single point of contact for any technical issue your staff runs into, with response times guaranteed by contract. Most requests we resolve remotely, in minutes.
Systems administration and maintenance.
We administer servers, network, and devices, with 24/7 monitoring, updates, and preventive maintenance. The daily layer that keeps the infrastructure running, with no surprises.
Security and data protection.
Protection against threats, backup, and recovery plans, so your data and systems withstand incidents. Security is part of the service.
From €25 per user, per month.
One subscription for your company's ENTIRE IT (administration and unlimited interventions, licenses, email and cloud data, data security, even laptops and networking).
See subscriptions and pricingWhat the people who work with us say.
“Over 99% of our problems were resolved without delays — what we valued most was the response time. Eight years in which HQ has handled our entire IT ecosystem in Romania.”
“We’ve worked excellently with the HQ team on IT services since 2010. We recommend them first and foremost for maintenance, technical assistance, and the support they provide, but also for consulting. Every time, without exception, the HQ team has shown professionalism and promptness, and our internal audits have confirmed it.”
“What sets HQ apart is the proactive approach: they help us catch problems early, before they become something serious. Since 2012, our IT infrastructure has been in good hands.”
Frequently asked questions.
Do we lose control of our IT with managed services?
Quite the opposite. Many companies only discover what IT resources they really have after switching to managed services. Our audit and regular reports make everything clear: from the exact equipment inventory to each employee’s access permissions. The decisions stay 100% yours; we bring the technical recommendations and the execution.
How long does the takeover take?
It depends on the size of the company and the state of the current infrastructure, but the process follows the same steps: audit, planning, and a gradual transition, without interrupting your team’s work. An exact timeline is set right after the initial audit.
What happens to our existing equipment?
We take over the current infrastructure. During the audit we inventory all of it, and tell you what runs well and what would need an upgrade. Replacements happen gradually, at the company’s pace and budget. If you’d rather avoid major capital investment (CAPEX), we can provide the equipment you need on a monthly subscription (Hardware as a Service).
Do you sign contracts with response times?
Yes, always. We guarantee by contract (SLA) a response within one hour for critical incidents and within four hours for everything else. These aren’t just verbal promises. The contract also sets out each party’s responsibilities clearly, ensuring a transparent working relationship from the very start.
Do you work with companies outside Bucharest?
Yes. We have clients across the country. Remotely we cover any location, and for on-site work we come to your office or work with local partners, so you get the same level of support wherever your offices are.
How much do managed IT services cost?
The cost is calculated per user, starting from €25 per month, depending on the number of users and what the contract includes. You pay a fixed, predictable subscription, not hours billed on every intervention. Details are on the pricing page.
What do managed IT services cover?
Managed IT services cover everything tied to your company's infrastructure: user support, managing equipment and accounts, server and network maintenance, 24/7 monitoring, and data security. It all sits in the same monthly subscription, with a maximum response time of one hour for critical incidents and four hours for everything else (SLA).
Does it include IT support for our employees?
Yes. IT support for your people is part of the service, not an option billed separately. Your team gets a single point of contact for any technical problem, and most requests are resolved remotely. Average intervention time is around 25 minutes, and average ticket resolution around 48 minutes.
The benefits of IT managed services, in brief
The advantages of outsourcing, as they show up in the companies we run.
In-house IT, outsourced, or a hybrid model?
When an in-house IT hire is worth it, when an external provider is, and where the hybrid model costs the least.
What an hour of system downtime really costs you
How to calculate the cost of an hour of downtime, starting from a total cost of €2,500 per employee per month.
What to ask an IT provider before you sign
The questions that separate a solid IT services contract from one that looks identical at first glance.
See what working with us would look like.
That’s exactly what the free audit shows you. We come to your office, assess your current infrastructure, and lay out what we’d take over, how we’d streamline the processes, and what the costs would be. Then you can decide calmly, and the report stays yours whatever you decide.